Shipping policy

SHIPPING POLICY – Medics Laboratories

At Medics Laboratories, we are committed to delivering high-quality herbal and natural wellness products with a focus on customer satisfaction. Our goal is to ensure that your experience with us is reliable, smooth, and risk-free.

1. How can I track my order?

Once your order is confirmed, you will receive an email with a tracking link. You can use this link to monitor the status of your delivery in real time.
 For assistance, feel free to contact us at +92320-4120000 or email support@medicslab.com.

2. What are the shipping charges and delivery timelines?

We offer Free Standard Shipping on all orders above ₨ 1000.
 Estimated delivery time: 3–4 working days for most locations within Pakistan.

3. What is Medics Laboratories’ return and refund policy?

If you are not satisfied with your purchase, you may return the product within 10 days of delivery.
 To initiate a return or exchange, please call us at +92320-4120000 or email support@medicslab.com, and our team will guide you through the process.

If you believe the product has been tampered with or damaged, please retain the original packaging and the product itself. We'll provide instructions on how to return the item for a full refund or replacement.

4. What if I purchased Medics products from another retailer or platform?

If your Medics product was purchased from a third-party store or online platform, please refer to their specific return and refund policies.
Returns for purchases made through retail partners should be processed through the original place of purchase.

 

We stand behind the quality, safety, and effectiveness of every product we deliver. Your wellness journey is important to us — and we’re here to support it every step of the way.